We are committed to providing a safe, respectful, and professional environment for both patients and staff. To ensure fair and effective use of our services, patients may be deregistered from our practice under the following circumstances:
1. Abusive or Violent Behaviour
- Any form of physical violence, threatening behaviour, harassment, or verbal abuse directed towards staff, other patients, or visitors will not be tolerated.
- Incidents of aggression or rudeness may result in immediate deregistration and, where appropriate, referral to the police.
2. Failed to Attend Appointments (FTA) or Late Cancellations
- When a patient does not attend a booked appointment and does not inform the practice in advance (minimum 24hours), this is classed as “Failed to Attend” (FTA).
- Repeated FTAs cause wasted appointment slots and reduce access for other patients.
- Patients who fail to attend multiple appointments without notice may be issued warnings and risk deregistration if the problem continues.
- Patients who repeatedly cancel at very short notice, disrupt the effective running of the practice.
- Where this becomes a pattern, and despite warnings, the patient may be deregistered.
3. Extended Non-Engagement
- Patients who have not attended the practice for a period of two years will be
considered inactive. - After this period, the system will automatically deregister the patient. They will be required to re-register should they wish to access services again.
4. Misuse of Services
- Any deliberate misuse of the practice’s services, facilities, or resources may lead to removal from the patient list.
5. Process for Deregistration
- Except in cases of violence or serious risk, patients will usually receive a written
warning outlining concern. If no action is taken to resolve, then we would proceed
with deregistration.